Is a request from support to transfer funds to a "safe address" legitimate?

No, this is a scam. MC Markets will never, under any pretext (account anomaly, system upgrade, "risk control" requirement, etc.), ask you to transfer assets to a "safe address," a "cold wallet address," or any address outside the platform.

Legitimate account-security measures are always completed within the platform and never require an outbound transfer from you.

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